Job
- Level
- Junior
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.000 to 3.500€ Gross/Month
- Location
- Vasoldsberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will analyze and handle technical customer inquiries, identify root causes of issues, and provide detailed reports for developers. You will also support QA and support processes while proactively communicating with customers.
Job Technologies
Your role in the team
- Analysis, prioritization, and handling of technical customer inquiries (ticketing, email, chat, occasionally phone).
- Troubleshooting application and system errors, including root cause analysis and providing detailed error reports for developers.
- Review and reproduction of incoming error reports.
- Collaboration with development teams, project managers, as well as product/feature owners.
- Customer communication in verbal and written form (email, phone, video conferences).
- Contributing to the improvement of QA and support processes as well as related processes (SDLC).
- Monitoring of software releases and quality control processes.
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Our expectations of you
Education
- Experience in technical customer support, IT support, or a comparable role and/or completed technical training in the IT/software sector (HTL or Bachelor's degree).
Qualifications
- Knowledge of quality assurance and manual software testing is an advantage.
- Structured and self-reliant way of working.
- Analytical thinking and strong problem-solving skills.
- Strong communication skills and enjoyment in explaining complex technical content clearly.
- High level of service orientation and empathy in dealing with customers.
- Excellent spoken and written proficiency in German and English.
- Advantage: Basic technical knowledge of MSSQL Server, CMD, PowerShell, ...
- Advantage: Good knowledge in the areas of software error analysis, APIs, web technologies, or databases (adaptable depending on the product).
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What we offer
- At MARMIND, you are part of something big! We are part of Entirely & the DuMont Mediengruppe, where we work together with other MarTech companies to optimize end-to-end marketing processes for our clients.
- The fun definitely doesn't take a back seat at work. Our versatile team from various nations ensures that!
- Flexible working hours and the possibility of home office 13 days a month (based on a 5-day workweek) for employees near the MARMIND offices, with a full remote option for those living more than 75 km away from our offices.
- Location flexibility: We have modern offices in Vienna and Premstätten near Graz.
- 20 workation days within the EU per year.
- The minimum salary is €42,000 gross per year (based on a 38.5-hour workweek), with the actual salary depending on qualifications and experience. The salary is paid out 14 times a year.
- Employment type: Full-time (permanent position).
- Salary: 3,000 EUR to 3,500 EUR per month.
- Entry-level position.
- Work model: Hybrid.
- Work locations: Premstätten, Vienna 12th District (Meidling).
- Fields of work: IT, Computer Science.
- Open Positions: 1 position available for this role.
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Benefits
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Marmind
MARMIND is a leading international software provider of Marketing Resource Management solutions designed to empower marketers to optimize resources and maximize results. Combining plans, budgets, and results in one platform, we enable global brands such as Deutsche Telekom, Post, Mercedes, Spar, Lufthansa, Mondi, Allianz and many more, to stay on top of their marketing.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Internet, IT, Telecommunication
Customer Support Engineer
- Salary
- 3.000 to 3.500€ Gross/Month
- Location
- Vasoldsberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
