Chief Product Owner CRM Services

In your role as Chief Product Owner of the CRM Services product family, you lead your product teams with the goal of providing our operational business units with a modular, efficient application landscape by defining the objectives of your product family in alignment with the IT strategy and the needs of our internal customers.

Our customer-centric loyalty platform offers a hyper-personalized portfolio with loyalty-driven insights and a 360° view with centralized multi-client support.

• Responsible for the strategic direction of the "CRM Services" product family.
• Technical and disciplinary leadership of four Product Owners and their product teams.
• Development and consolidation of the strategic and technical roadmap in collaboration with your Product Owners and in consultation with relevant stakeholders.
• Close collaboration with the operational business units around marketing, CRM, customer service, data protection, and the loyalty program JÖ.
• Structuring the portfolio and resource management within the product family, as well as sustainable, future-oriented process and workflow optimization.
• Support and promote Product Owners as well as develop cooperation models to steer shared goals.
• Budget planning and controlling, capacity planning and consistent implementation, as well as the definition and management of KPIs.