Level: Experienced

Job Field: IT, Project, System

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 2.160 € Gross/Month

Location: Vienna

Working Model: Onsite

AI Summary

In this role, you actively shape the ITSM solution, coordinate IT service processes according to ITIL standards, and train employees in their application. Additionally, you manage collaboration with departments and service providers.

Job Technologies

Your role in the team

Continuous development, configuration, and maintenance of our ITSM solution with a focus on user-friendliness and efficiency.
Management and optimization of IT service processes in accordance with ITIL standards.
Responsibility for the structured documentation of ITSM processes.
Coordination of new requirements as well as new solutions and processes in ITSM with the business units.
Planning and coordination of implementation in collaboration with all relevant stakeholders, including external service providers.
Conducting training sessions for employees on ITSM processes and supporting application users in their daily operations.
Coordination and communication with various departments and staff units.

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Our expectations of you

Qualifications

ITIL Practice Manager certification is an advantage to ensure high service quality.
Analytical thinking and strong organizational skills.
Team spirit, strong communication skills, and a desire to develop yourself.

Experience

Experience in IT service management and the implementation of efficient service processes.
Experience with Matrix42 as an ITSM tool as well as knowledge of JavaScript, PowerShell, SQL (advantageous).

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