Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle service requests and manage user accounts while troubleshooting technical issues in the workplace and installing new devices to enhance user efficiency.
Your role in the team
- Prioritize and process service requests efficiently to ensure quick and effective support for all users.
- Manage user account administration, including the creation and modification of accounts in the Workplace area, to ensure smooth access.
- Support both internal and external clients by acting as an interface between the business unit and the clients, and handle their concerns as quickly as possible.
- Actively participate in the administration of PCs, workstations, and laptops, including the installation and setup of new devices.
- Analyze and resolve technical issues in the Workplace area to maximize user productivity.
- Participation in the administration of mobile devices and Mobile Device Management (MDM), including the setup and configuration of devices to ensure effective operation.
- Assist with the maintenance and support of video conferencing systems to ensure smooth communication between teams.
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Our expectations of you
Education
- High school diploma or at least 3 years of relevant professional experience.
Qualifications
- Fulfillment of the general admission requirements in accordance with § 3 of the Civil Servants Act 1948, in particular Austrian citizenship.
- Male applicants must have completed mandatory military or civil service (if deemed fit for service).
- Good general computer science knowledge as well as knowledge of hardware and software systems, operating systems, and user account administration.
- Ability to quickly grasp complex contexts and work independently.
- High communication skills and friendly demeanor.
Experience
- Experience with video conferencing systems, ticketing and service management tools, as well as reporting formats.
- Practical experience in one of the areas of responsibility is desirable.
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Job Locations
Location Vienna
Austria
This is your employer
Bundesministerium für europäische und internationale Angelegenheiten
The Federal Ministry for European and International Affairs is the Austrian ministry responsible for foreign affairs, with around 1,180 employees. Half of them work in the headquarters in Vienna, and the other half are based in Austrian embassies and consulates abroad.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Public Service, Unions
