Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support our existing clients in the ERP area by handling inquiries, identifying optimization potentials, and collaborating closely with project teams and developers.
Job Technologies
Your role in the team
Depending on your level of experience, the following activities are part of your responsibilities:
- Acceptance and clarification of the requests from our ERP core customers
- Handling inquiries from receipt to resolution, in direct collaboration with the clients.
- Identifying optimization potentials within the ERP system for our existing customers.
- Regular status calls, system updates, and workshops
- Close collaboration with your team colleagues in existing customer support, with the implementation project teams from various ERP specialist areas, and with our developers.
- Trusted contact person and first point of contact for our long-standing clients.
The career path of an ERP consultant for existing customer support usually begins in ERP support and leads to the role of project manager or service delivery manager, where you take full responsibility for your own existing clients.
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Our expectations of you
Education
- Technical and/or business education (HTL, FH, university)
Qualifications
Depending on your qualifications, you possess the following:
- Excellent knowledge of business processes, ideally in an industrial client environment.
- Strong process-oriented thinking and high analytical skills in complex problem-solving.
- Excellent self-organization
- High quality awareness, solution orientation, as well as a sense of responsibility for the team, customer, and project.
- Strong team and learning ability
- Good communication skills, conflict resolution ability, and enjoyment in service.
- Excellent German and English skills for our internationally active clients and our cross-border team.
Experience
We welcome applications from both entry-level candidates and experienced professionals with several years of relevant work experience.
- Experience and extensive product knowledge of an ERP system, e.g., as an ERP Consultant in implementation projects, ERP Service Manager, ERP Key User, or in ERP Support, ideally with Microsoft Dynamics 365 Finance & Supply Chain Management.
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Benefits
More net
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
Location Vienna
Floridsdorfer Hauptstraße 1
1210 Wien
Austria
Topics that you deal with on the job
This is your employer
Cegeka
Wien
No matter whether you use Microsoft Dynamics Finance and Operations, NAV or Business Central. No matter whether on premise or in the cloud. No matter whether standard or customised to your needs - we support businesses with the perfect ERP solution for their individual requirements.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Workingconditions
4.8Career Growth
4.0Engineering
3.0Culture
3.5
ERP Consultant Existing Customer Support
- Salary
- from 55.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
