In this role, you will enhance our ticketing system, support change and release management, and handle system rollouts and requirements management.

You are responsible for the further development and management of our ticketing system.
In close collaboration with internal and external stakeholders, you drive the continuous optimization of the system.
You support change and release management, oversee system implementations, and design the related processes.
Additionally, you are responsible for requirements management, system migrations, and integration testing.
As a System Administrator, you will handle system configuration and manage permissions and licenses.
You advise users on requirements and system adjustments, support their implementation, and monitor quality standards.

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A completed degree in Business Informatics and several years of relevant professional experience (preferably in ticketing).

Strong communication skills, assertiveness, team spirit, and a high customer orientation with a focus on digital sales.
Analytical thinking skills and a structured and solution-oriented working approach.

Experience in implementing software solutions, ideally in the ticketing sector (preferably jetticket).
Possibly solid knowledge in the field of project management, experience with MS Teams as well as Jira is an advantage.

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