Job
- Level
- Experienced
- Job Field
- Project, Requirements
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.147 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and design IT requirements for CRM applications in customer service, plan tests, and optimize processes while closely collaborating with departments and IT.
Job Technologies
Your role in the team
- In this diverse position, you will operate in a motivated and agile environment.
- Your focus is on the professional gathering, analysis, and design of IT requirements for the CRM application in the customer service sector (Inbound Call Center).
- You act as an interface between the business unit and IT, working closely with the team to support the prioritization of application projects.
- You are responsible for ensuring the professional collection, review, and documentation of software requirements for customer service processes (Inbound Call Center) in the area of CRM applications.
- You continuously monitor the progress of the requirements.
- You plan and implement test cases for new processes and system updates (releases).
- You conduct checks after the deployment.
- You are responsible for the approval of process adjustments and new processes.
- Then you will create the corresponding documentation.
- You conduct regular quality inspections and take responsibility for troubleshooting within the framework of the continuous improvement process (CIP).
- You identify potentials for process optimization and actively engage in relevant projects.
- You are the internal contact person for user inquiries as Third Level Support and the interface to other departments.
- In this role, you will have the opportunity to actively drive the digitalization of the Customer Service department and contribute your own ideas.
- Your role significantly contributes to the optimization and further development of processes to ensure a smooth and efficient workflow.
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Our expectations of you
Education
- You have successfully completed a commercial education (university, university of applied sciences, HAK, HLW) or a comparable qualification.
Qualifications
- You enjoy shaping process changes, and connecting complex content comes easily to you.
- You have a precise, process- and service-oriented working style and are a communicative personality.
- Your solution-oriented and results-oriented approach characterizes you.
Experience
- You have already gained relevant professional experience in comparable positions, ideally in the energy industry or the service sector.
- You have practical experience in both requirements handling and project management.
- You are proficient in using the common MS Office tools and have experience with MS Dynamics and Jira.
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Benefits
Work-Life-Integration
Job Locations
Location Vienna
Austria
This is your employer
smart Energy Services GmbH
Wien
Our company, SMART ENERGY SERVICES GmbH, was founded in 2012 as a joint venture between two leading energy companies from Austria and Germany. We support energy providers with our service offerings and extensive experience in helping them develop new business models or enter into new markets.
Description
- Founding year
- 2012
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Power Sector, Economy
Requirements Engineer CRM Customer Service
- Salary
- from 3.147 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
