Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the technical contact for customers, translating their requirements into clear specifications and managing projects with a focus on quality and efficiency using modern technologies and AI tools.
Job Technologies
Your role in the team
- You are the primary contact for our clients regarding technical questions, escalations, and quality meetings.
- You translate customer requirements into clear, actionable specifications for our internal teams.
- You moderate meetings, present solutions, and manage projects with a focus on quality, efficiency, and customer satisfaction.
- You actively contribute when it comes to questioning and improving processes — always with the customer in mind.
- You utilize modern technologies - including AI-powered tools and prompting techniques - to develop data-driven solutions and optimize operational processes.
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Our expectations of you
Education
- A completed degree in Business, Engineering, IT, or a related field - career changers with relevant know-how are also welcome.
Qualifications
- You communicate clearly, confidently, and on equal footing — whether with colleagues or clients, whether within the team or at management level.
- You understand technical processes from start to finish and can explain complex topics clearly.
- You speak and write fluently in German and English.
- MS Office (especially Excel & PowerPoint) is not new to you - and you find modern digital tools exciting.
- You maintain an overview even with many tasks, set priorities, and manage your time efficiently.
- You learn quickly, are curious, and enjoy familiarizing yourself with new tools and processes.
- You work in a structured and solution-oriented manner and enjoy taking responsibility.
- You are passionate about consumer goods, technology, and innovation - just like us!
Experience
- First experiences with Artificial Intelligence or Prompt Engineering? Great! If not, no problem - we will teach you everything.
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Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Nielseniq
NielsenIQ ist weltweit führend bei der vollständigen und unvoreingenommenen Abbildung des Verbraucherverhaltens. Mit seiner bahnbrechenden Konsumenten-datenplattform und umfangreichen Analysefunktionen hilft NielsenIQ führenden Unternehmen der Konsumgüterbranche und Einzelhändlern auf der ganzen Welt dabei sichere und mutige Entscheidungen zu treffen. Durch umfangreiche Daten und die Messung aller Marktaktivitäten liefert NielsenIQ seinen Kunden einen zukunftsorientierten Blick auf das Verbraucherverhalten, sodass die Performance auf allen Handelsplattformen optimiert werden kann.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Customer Solutions Architect
- Location
- Vienna
- Working Model
- Hybrid, Onsite
