Job
- Level
- Experienced
- Job Field
- UX/UI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 38.473 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you design digital customer journeys across channels, create user-centered interfaces using tools like Figma, and analyze customer behavior to optimize user flows.
Job Technologies
Your role in the team
- Design and optimization of comprehensive digital customer journeys across all digital channels, including website, banking app, and other platforms.
- Conceptualization, design, and prototyping of user-centered interfaces (e.g., wireframes & mockups).
- Translation of user needs and journey insights into concrete UI designs that are intuitive, accessible, and brand-compliant.
- Analysis of customer behavior (e.g., user flows, A/B testing, surveys) to identify pain points and optimization opportunities.
- Documentation and visualization of the planned Customer Journeys and designs to ensure a unified and consistent user experience.
- Close coordination with relevant contacts within the organization.
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Our expectations of you
Education
- Completed degree in Marketing, UX/UI, Design, Economics, or a comparable field.
Qualifications
- Solid knowledge of common UI/prototyping tools (e.g., Figma).
- Proficient handling of quantitative and qualitative data to make data-driven design decisions.
- You exemplify trust, regionality, and customer proximity in your daily work.
- You are communicative, organized, and enjoy working in a team.
Experience
- Experience in the development and optimization of customer journeys, user flows, and digital interfaces.
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Job Locations
Topics that you deal with on the job
This is your employer
VOLKSBANK WIEN AG
Wien
At VOLKSBANK WIEN, we pride ourselves on being Austria's largest regional bank. Our success is based on our commitment to customer service and providing sound advice. We are looking for customers who appreciate a good partnership and quality advice.
Description
- Founding year
- 1871
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
UX/UI Designer - Focus on Digital Customer Journeys
- Salary
- from 38.473 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
