Job
- Level
- Experienced
- Job Field
- IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.294 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- You are the central contact person for the specialist departments and the interface between IT run and IT change in IT service management
- You are responsible for the continuous coordination and monitoring of external service providers in the course of continuous service improvement (SLA management/reporting, service/KPI reviews, service improvements, operational service meetings)
- You are responsible for the content management of ITSM processes (e.g. asset, change, incident, problem management)
- You develop the service catalogue further and are responsible for the further development of the CMDB
- You continuously design and improve processes and optimize operational procedures in the IT organization
- You are responsible for role and authorization management for internal and external employees of bank99’s IT services and tools
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Our expectations of you
Education
- Completed school education (AHS, HTL, HAK or comparable other school qualifications) and ideally an IT-specific university degree (business informatics, computer science)
Qualifications
- Understanding of best practice IT frameworks and IT governance (ITIL, COBIT)
- Know-how in the area of process and project management
- Solution-oriented working method with high customer and service orientation
- Very good knowledge of English and enjoyment of proactive communication in the team
Experience
- Proven professional experience in IT service engineering and management as well as SLA, contract & supplier management
- Experience with collaboration applications (Atlassian Suite & Azure Boards)
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
Location Vienna
Austria
This is your employer
Post AG
Wien, Wien
We are a modern logistics company with highly-advanced infrastructure and numerous digital offerings and services. We transport letters, advertising mailings, and packages; we provide both analogue and digital advertising, e-commerce, business process solutions, and also banking and telecommunications services at our post office locations.
Description
- Company Size
- 250+ Employees
- Founding year
- 1999
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)3.8
Culture
3.9Engineering
3.1Workingconditions
4.3Career Growth
4.0
IT Services Manager
- Salary
- from 45.294 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
