Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € Gross/Year
- Location
- St. Pölten
- Working Model
- Onsite
Your role in the team
- As an experienced technician, you are the contact person for our customers when it comes to complicated questions about the software or hardware used.
- You record, classify and process inquiries and provide technical and organizational support.
- You will also train users in the program functionality online (by telephone, remote maintenance) or, in exceptional cases, on-site.
- After the training phase, you will support our customers in a weekly on-call shift.
- You document all activities you carry out to help the customer in our ticket system.
- You are in constant communication with product management and the development team to clarify product-specific requirements.
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Our expectations of you
Education
- As a basis for your future professional life, you have completed an IT-oriented (HTL) training.
Qualifications
- You are an IT technician and would like to develop further in an internal office and contribute your specialist knowledge.
- Ideally, you have already worked with databases and reading log files does not pose any problems for you.
- You are interested in technology and have good knowledge of common MS Office applications.
- You enjoy dealing with customers and working in a team.
- Your high level of service and customer-oriented communication skills round off your profile.
Experience
- Ideally, you have experience in 2nd level support or equivalent relevant industry knowledge.
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Benefits
Work-Life-Integration
Job Locations
Location St. Pölten
Niederösterreich
Austria
This is your employer
HCS GmbH
Wiener Neudorf
HCS is the only Austrian software manufacturer that produces comprehensive IT solutions for the optimization of healthcare. Software products that support all relevant work steps of the acting healthcare professionals - processes of physicians in private practice and their staff as well as of medical, nursing and administrative hospital staff.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
2nd Level Support Engineer
- Salary
- from 45.000 € Gross/Year
- Location
- St. Pölten
- Working Model
- Onsite
