Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna, Vasoldsberg
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you will assist customers with technical inquiries regarding our software, process tickets, analyze issues, and communicate actively with development teams for problem-solving and process improvements.
Job Technologies
Your role in the team
- We are looking for a dedicated Customer Support Engineer to help our customers get the most out of our software.
- In this role, you will be the technical point of contact for our users and will play a key role in ensuring their experience with our product is positive.
- Analysis, prioritization, and handling of technical customer inquiries (ticketing, email, chat, occasionally phone).
- Troubleshooting application and system errors, including root cause analysis and providing detailed error reports for developers.
- Review and reproduction of incoming error reports.
- Collaboration with development teams, project managers, as well as product/feature owners.
- Customer communication in oral and written form (email, phone, video conferences).
- Contributing to the improvement of QA and support processes as well as related processes (SDLC).
- Monitoring of software releases and quality control processes.
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Our expectations of you
Education
- Experience in technical customer support, IT support, or a comparable role and/or completed technical training in the IT/software sector (HTL or Bachelor's degree).
Qualifications
- Knowledge in quality assurance and manual software testing is an advantage.
- Structured and self-reliant way of working.
- Analytical thinking and strong problem-solving skills.
- Strong communication skills and enjoyment in explaining complex technical content clearly.
- High level of service orientation and empathy in dealing with customers.
- Very good spoken and written German and English skills.
- Advantage: Basic technical knowledge of MSSQL Server, CMD, PowerShell, ...
- Advantage: Good knowledge in the areas of software error analysis, APIs, web technologies, or databases (adaptable depending on the product).
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Benefits
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Job Locations
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This is your employer
Marmind
MARMIND is a leading international software provider of Marketing Resource Management solutions designed to empower marketers to optimize resources and maximize results. Combining plans, budgets, and results in one platform, we enable global brands such as Deutsche Telekom, Post, Mercedes, Spar, Lufthansa, Mondi, Allianz and many more, to stay on top of their marketing.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Internet, IT, Telecommunication
Customer Support Engineer
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna, Vasoldsberg
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
