Job
In this role, you assist users with hardware and software requests, conduct troubleshooting, set up new devices, and manage communications with external IT partners.
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Job technologies
Your role in the team
- Support of our users regarding hardware and software (Microsoft standard products, business applications).
- Processing and tracking requests at our central Service Desk (intake, classification, and independent handling).
- Structured and solution-oriented error analysis, troubleshooting, and documentation of the activities carried out.
- Commissioning and automated installation of new devices (PC, laptop, smartphone, printer, etc.) and applications.
- Management of access control systems and IT systems (e.g., rights assignment, access permissions).
- Ensuring the availability of the environments and secure IT operations.
- Collaboration with external IT partners.
- Updating the knowledge database for continuous service improvement, tracking solutions and measures, as well as general administrative activities.
Our expectations of you
Education
- Technical education (apprenticeship, HTL) or career changer with relevant professional experience.
Qualifications
- Good knowledge of the current Microsoft product suite (Client, Server, and Productivity Server, on-premises and cloud).
- Current knowledge of mobile devices (Android, iOS).
- Team player with a strong customer, service, and quality orientation.
- Independent, responsible work ethic and strong communication skills.
Experience
- Experience with modern enterprise solutions (server virtualization, VDI, client automation, storage, networking, security concepts).
- Ideally, experience in IT support (ticket systems).
Benefits
Food & drink
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
Grödig
At Digital Elektronik, we specialize in bringing innovative products to market quickly and efficiently. With three locations in St. Leonhard bei Salzburg, Tamsweg im Salzburger Land, and Derventa in Bosnia-Herzegovina, we are able to manufacture a wide range of electronic and fine mechanical products. From PCB assembly to digital device fabrication, metalworking, cable harness assembly, and much more - we can take your product from concept to completion quickly and flawlessly.
- 250+ Employees
- 1978
- Established Company
- Onsite
- Electronics, Automatization
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