Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 37.649 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT requests, install software in the Windows environment, maintain hardware, and optimize our automated support systems while collaborating closely with other IT teams.
Job Technologies
Your role in the team
- In this versatile role, you will work in a collegial and dynamic team and be responsible for all user inquiries regarding IT systems, as well as for developing suitable solutions.
- Our support includes the care of employees, cross-location support for two Customer Service Centers, management of a shop network and related hardware, as well as our headquarters on Brünnerstrasse in the 21st district.
- Processing incidents via our ticket system, on-site, via hotline, or remotely.
- Installation and integration of various applications in the Windows client environment, as well as operational application support.
- Classic IT mechanical activities (hardware replacement or maintenance such as RAM, HDD).
- Participation in the design and further development of our automated support systems.
- Support and maintenance of our Microsoft Client environment as well as the Microsoft 365 layer.
- IT inventory management.
- Proactive collaboration with other IT departments.
- Documentation of operational processes.
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Our expectations of you
Education
- Successfully completed IT vocational training or comparable qualifications.
Qualifications
- Good knowledge of Microsoft and cloud technologies, mainly on the client computer.
- Extensive knowledge of Microsoft Office software, Microsoft Active Directory, and Exchange.
- Up-to-date knowledge of client hardware.
- Team spirit and enjoyment of work.
- Quick comprehension, interconnected and customer-oriented thinking.
- Interest in Artificial Intelligence and its application in IT support.
- Independent and solution-oriented working style.
- Very good German and English skills (spoken and written).
- Driver's license Class B.
Experience
- At least 1 year of professional experience in end-user support/service.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
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Job Locations
Topics that you deal with on the job
This is your employer
Hutchison Drei Austria GmbH
Wien
Hutchison Drei Austria GmbH is a 100% subsidiary of CK Hutchison Holdings Limited (Hong Kong) and a member of the 3Group Europe. Since its launch in 2003, Hutchison Drei Austria GmbH has been a pioneer in simple solutions for the digital life, such as fast mobile Internet for home users, MobileTV, movie and music services.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Engineer
- Salary
- from 37.649 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
