Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 36.500 € Gross/Year
- Location
- Gemeinde Guntramsdorf
- Working Model
- Onsite
Job Summary
In this role, you ensure 1st level support for IT systems in branches, document support cases, install hardware and software, and coordinate external service providers for IT projects.
Your role in the team
- You ensure the 1st-level support for the IT infrastructure and commercial software in the branches of our trading groups and service companies.
- You document support cases in the trouble ticket system and track them until resolution.
- You assist with the installation and commissioning of hardware and software in the branches.
- You are responsible for device management - from setup and repair processing to documentation.
- You will take on administrative tasks related to the support and monitoring of system environments.
- You coordinate with external service providers and manage their deployments.
- You actively participate in IT projects.
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Our expectations of you
Education
- A successfully completed training in the IT field is an advantage, or a career changer with relevant practical experience and IT affinity.
Qualifications
- User knowledge in the areas of branch and central infrastructure is desirable.
- Knowledge of commercial software (Microsoft etc.).
- Strong team and communication skills.
- Independent, responsible, and solution-oriented working style.
- Resilience and flexibility.
- Willingness to work in shifts (including Saturday shifts).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
Location Gemeinde Guntramsdorf
2353 Niederösterreich
Austria
This is your employer
MTH Retail Group (LIBRO, PAGRO)
Guntramsdorf, Wien
LIBRO and PAGRO are two of the most important players in Austria's non-food retail sector. EPLUS is a leading online retailer for office supplies and business equipment, also part of this group.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.0
Culture
3.0Career Growth
3.0Engineering
2.5Workingconditions
3.6
Employee IT Help Desk/1st Level Support
- Salary
- from 36.500 € Gross/Year
- Location
- Gemeinde Guntramsdorf
- Working Model
- Onsite
