Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.175 € Gross/Month
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will set up IT workstations and maintain hardware and software. You will analyze and resolve incidents, provide customer support over the phone, document IT infrastructure, and collaborate closely with your team.
Job Technologies
Your role in the team
- As an IT Support & Customer Care, you'll be part of a dedicated and collaborative team that ensures the stability and continuous improvement of our internal systems, while also providing first-class support to our customers.
- Setup of IT workstations and installation of associated equipment.
- IT Infrastructure operations.
- Logging, analysis, prioritization, and resolution of incidents.
- Processing and recording of requests (1st and 2nd level support for our internal IT).
- Installation and maintenance of hardware (laptops, printers, monitors, etc.) and software products.
- Deployment, configuration, and support of mobile devices (iPhones, iPads, etc.), including the management of three additional services and SIM cards.
- Documentation and management of hardware (internal and external).
- Providing telephone and written support to Neuron employees.
- Close collaboration with our teams in Hungary, Thailand, and Germany.
- Participation in 1st level support for our Neuron Engineering product portfolio.
- Processing and recording of customer requests (1st level support for our clients).
- Installation and maintenance of customer hardware / setup of customer environments in our infrastructure.
- Support with testing and reproducing customer scenarios.
- Providing telephone and written support to our customers.
- Close collaboration with our software development team.
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Our expectations of you
Education
- Completed education in IT, computer science, or a comparable field (e.g., business schools with IT specialization, technical colleges, universities of applied sciences, or universities).
Qualifications
- Enthusiasm for modern technologies and IT-related topics.
- Knowledge of Linux, Microsoft systems, and basic networking.
- Hands-on mentality.
- Solution-oriented thinking.
- Precise and independent working style.
- Strong communication skills and confidence in phone-based customer interactions.
- Excellent customer and service orientation.
- Willingness to learn, team spirit, and resilience.
- Interest in automation solutions and long-term personal development.
Experience
- Initial professional experience in the IT sector.
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Benefits
Work-Life-Integration
Job Locations
Location St. Pölten
Niederösterreich
Austria
Topics that you deal with on the job
This is your employer
Neuron Automation
With over 30 years of experience, Neuron Automation specializes in developing solutions for the connected industry, particularly in industrial automation. The company offers innovative engineering tools and runtimes.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Support & Customer Care
- Salary
- from 3.175 € Gross/Month
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
