Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
AI Summary
In this role, you will manage our B2B eCommerce platform and CRM applications, maintain content, and support incident management and interface monitoring.
Your role in the team
- Management and support of our gated B2B eCommerce platform, public website, and our internal CRM application, in close collaboration with the Sales, Customer Service, and Portfolio Management teams.
- Proactively and independently maintaining multilingual texts, images, and product-related files across all portals to ensure customers always have access to the most up-to-date information.
- Incident management with our IT department on all three platforms if issues identified by the internal and/or external users could be reproduced.
- Updating platform settings to reflect brand go-lives or phase-outs, as defined by the portfolio management team.
- Monitoring interfaces between our various applications to identify and address faulty data flow issues.
- Handling external inquiries by redirecting them to the appropriate contacts, and responding to internal user questions after gaining subject-matter expertise.
- Providing support to the requirements engineer with testing and data maintenance following the implementation of change requests or platform updates.
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Our expectations of you
Education
- Bachelor's degree in a field that fosters analytical thinking and problem-solving skills.
Qualifications
- Willingness to develop in-depth knowledge of business processes and products, along with a technical understanding of our applications.
- User-focused approach in addressing technical issues and instances of incorrect application usage.
- Self-driven and proactive mindset with a strong sense of ownership and autonomy in task execution.
- Strong communication skills to effectively collaborate with cross-functional teams, including marketing, sales, customer service, and IT.
- Fluent in English, with strong written and verbal communication skills. Proficiency in German or other European languages is a plus.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Mondi
Wien
Mondi is an international packaging and paper Group that employs over 25,000 people in more than 30 countries. Our key operations are located in central Europe, Russia, North America and South Africa - meaning we have a strong understanding of the various global markets. This puts us in a perfect position to provide you with top-quality products and services.
Description
- Company Size
- 250+ Employees
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Print, Paper, Packaging
Digital Platform Manager eCommerce
- Salary
- from 55.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
