Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Linz
- Working Model
- Onsite
Job Summary
In this role, you assist customers with inquiries about Mindbreeze InSpire installations, handle support tickets, analyze log files, and coordinate solutions with the development team.
Job Technologies
Your role in the team
- We are looking for additional technical support consultants to support our team.
- As part of the support team, you will help our customers and partners with questions about their Mindbreeze InSpire installations and explain the basic search functionality.
- As a technical support consultant, you work on support tickets and in our Q&A Forum.
- You check log files stored in the ticketing system to identify problems.
- You coordinate with your colleagues from the development team to get details about the Mindbreeze InSpire appliance.
- You send an answer to a question in the Q&A Forum.
- In order to analyze one of our customers' problems, you conduct online meetings.
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Our expectations of you
Qualifications
- You are respectful in your dealings with our customers as well as with your colleagues.
- Here at Mindbreeze, team spirit and the team itself take center stage.
- Your aim is to make sure that, together, we do a great job for our customers.
- You are good at structuring and organizing your activities.
- You proactively approach your colleagues if you have any questions.
- You have the drive and inner motivation to learn new things.
- You are well versed in technologies such as Kerberos, SAML, Microsoft SharePoint, and Atlassian Confluence.
Experience
- You already have experience in the operation of Linux installations.
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Benefits
Food & Drink
Health, Fitness & Fun
Job Locations
Location Linz
Oberösterreich
Austria
This is your employer
Mindbreeze GmbH
Linz
Mindbreeze is a rapidly growing, international software company that specializes in enterprise search and big data. With over 10 years of experience in the search industry and semantic data analysis, we offer an unrivaled work environment in a quickly expanding market.
Description
- Founding year
- 2005
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Workingconditions
4.0Career Growth
3.6Engineering
3.0Culture
3.6
Technical Support Consultant
- Salary
- from 3.500 € Gross/Month
- Location
- Linz
- Working Model
- Onsite
