Level: Experienced

Job Field: IT, Support, System

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 40.880 € Gross/Year

Location: Vienna

Working Model: Hybrid, Onsite

Job Summary

In this role, you handle support requests via the helpdesk system, analyze and resolve issues, install and maintain hardware and software, and maintain documentation, working closely with the support team.

Your role in the team

Processing support requests and incident reports via a centralized helpdesk system, email, or telephone.
Monitoring of tickets and adherence to defined response times.
Installation, configuration, and maintenance of the deployed hardware and software solutions (clients, printers, mobile devices, IP phones).
Structured and solution-oriented error analysis, troubleshooting, and documentation of activities.
Creation and maintenance of documentation (installation/user manuals, internal wiki, etc.).

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Our expectations of you

Education

Relevant IT-oriented education (HTL, apprenticeship, technical school) or equivalent professional experience in the IT and/or support environment.

Qualifications

Broad IT knowledge and understanding of the interrelationships within a complex IT infrastructure.
Knowledge of Linux is an advantage.
High customer orientation and problem-solving skills.
German and English language skills to fulfill the described scope of work.
Ability to work well within the support team as well as with the supporting downstream support level teams.
Willingness to further develop professionally in this area of responsibility.