Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support customers by installing, maintaining, and troubleshooting hardware and software. You analyze issues in 1st- and 2nd-level support, document solutions and system changes, and train customers on IT systems.
Job Technologies
Your role in the team
- Support and assistance for our customers on-site and via remote access.
- Installation, configuration, and maintenance of hardware and software (clients, servers, networks).
- Analysis and resolution of issues in 1st and 2nd level support.
- Support with rollouts, migrations, and IT projects.
- Setup and management of user accounts, permissions, and system policies.
- Documentation of tickets, solutions, and system changes.
- Technical consulting and training of our customers in handling IT systems.
- Managing Microsoft 365 customer tenants.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Good German in spoken and written form, English skills are an advantage.
- Solid knowledge of Windows Client and Server operating systems; familiarity with Microsoft 365 environment is an advantage.
- Service-oriented, friendly demeanor and enjoyment of direct customer contact.
- Independent, structured working style and team spirit. Driver's license Class B is desirable.
Experience
- Experience in network areas (LAN, WLAN, VPN, Firewalls, Switching) is an advantage.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
NetLogic IT-Services
NetLogic IT-Services, based in Vienna, provides services in automated data processing and information technology, including IT consulting, infrastructure support, and security solutions. Its offerings include installation and maintenance as well as telephone and surveillance systems. The primary clients are small and medium-sized businesses without in-house IT departments.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT service technicians
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
