Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.509 € Gross/Month
- Location
- Graz, Hartberg
- Working Model
- Onsite
Job Summary
In this role, you will handle customer queries regarding software configurations, train users, adjust designs, review interface protocols, and update software in a dynamic support team.
Your role in the team
- Our 18-member Technical Support Team serves 1,300 customers worldwide around the clock via phone, email, or Teams.
- The inquiries are as diverse as our clients themselves.
- Our support assists with software configuration issues,
- trains on functions and processes,
- makes adjustments to the design and settings of the online shop,
- clarifies questions regarding reports and evaluations,
- performs layout adjustments (for invoices, vouchers, etc.),
- reviews interface protocols and files,
- configured RFID reader,
- updates our clients' software.
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Our expectations of you
Education
- You ideally bring at least 3 years of experience in the hospitality industry or training with an IT focus (HTL, IT apprenticeship) or a business background (HAK, HBLA).
Qualifications
- You enjoy working with clients.
- You are interested in software and IT solutions.
- You think in a structured and analytical manner.
- You are communicative.
- You demonstrate strong proficiency in English, both spoken and written.
- You possess a solid foundational understanding of business principles.
- You know how a team functions and can work perfectly within a group; additionally, you convince with your reliability and social skills, even in challenging situations.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
Location Graz
Steiermark
Austria
Location Hartberg
8230 Steiermark
Austria
This is your employer
TAC Informationstechnologie GmbH
Schildbach, Hartberg
We are young, innovative and international. Our software solutions support the spa, fitness and bath industry in daily tasks and guarantee an increase in time, quality and revenue.
Description
- Founding year
- 2001
- Company Type
- Digital Agency
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Software Support
- Salary
- from 2.509 € Gross/Month
- Location
- Graz, Hartberg
- Working Model
- Onsite
