Job
- Level
- Experienced
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Innsbruck
- Working Model
- Onsite
Your role in the team
- Carrying out repair work on printers, PCs, and laptops on-site at the customer's location.
- Analytical troubleshooting in collaboration with manufacturers and internal diagnostics experts.
- Handling of technical escalations in accordance with manufacturer processes.
- Ensuring communication between manufacturer, logistics, and end customers.
- Support of users with technical inquiries (2nd level support).
- Troubleshooting hardware, software, system, and network issues.
- Participation in various client-specific IT projects such as hardware repairs, rollouts, migrations, site visits, and hands & eyes support (installation, configuration, and support of hardware/software as well as networks).
- Accurate documentation, analysis, and reporting of service orders and tickets in the ticketing tool.
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Our expectations of you
Education
- Completed technical education (apprenticeship, HTL, FH/University) or a career switch with 2-4 years of IT experience.
Qualifications
- Residing in the Innsbruck/Tirol area.
- Versatile skills in hardware and software.
- Ideally solid hardware knowledge (manufacturer certifications).
- Independent, structured, and solution-oriented way of working.
- Enjoyment of working in the field service and direct customer contact.
- Driver's license Class B.
- Very good German and good English skills, both written and spoken.
- Team player with strong problem-solving skills, service orientation, excellent communication skills, and an independent working style, as well as the ability to prioritize.
Experience
- Ideally, experience with monitoring, ticketing systems, network technologies, and security software.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Innsbruck
Tirol
Austria
This is your employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT technician hardware repairs
- Salary
- from 2.473 € Gross/Month
- Location
- Innsbruck
- Working Model
- Onsite
