Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.670 € Gross/Month
- Location
- Hart bei Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist customers by resolving technical issues and inquiries via phone or email. Additionally, you collect and process relevant information to enhance service quality.
Job Technologies
Your role in the team
- You start in technical customer support to immerse yourself in the KNAPP world, our products, and the world of our customers.
- Depending on your development and experience, the doors to your further growth are open to you.
- You will be responsible for supporting our customers, including providing initial assistance directly via phone or email.
- Your primary concern is ensuring customer satisfaction and creating a sustainable service.
- You clarify initial technical questions and assist in troubleshooting incidents.
- Managing tasks, gathering and passing on important information are among your other strengths.
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Our expectations of you
Education
- You have completed a commercial or technical education or have acquired training in the IT field.
Qualifications
- Technology excites you!
- You are interested in learning the technical details of our products.
- You are also familiar with the common MS Office programs (Word, Excel, and Outlook).
- You are communicative, solution-oriented, assertive, and at the same time diplomatic.
- You have very good German and English skills.
Experience
- Initial experience in customer support is also desirable.
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Benefits
Work-Life-Integration
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
Health, Fitness & Fun
More net
Food & Drink
Job Locations
Location Hart bei Graz
8075 Steiermark
Austria
Topics that you deal with on the job
This is your employer
Knapp AG
KNAPP is an international technology company based in Austria. The company develops and produces intelligent plant systems. Modern digitalization, software, automation and robotics solutions are used.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Workingconditions
3.8Career Growth
3.8Engineering
2.9Culture
3.7
Technical Customer Support
- Salary
- from 2.670 € Gross/Month
- Location
- Hart bei Graz
- Working Model
- Hybrid, Onsite
