Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.700 € Gross/Year
- Location
- Linz, Hagenberg im Mühlkreis, Vienna, Salzburg
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- As part of the support team, you support our international key users in the use of our software products and ensure that problems are resolved promptly (2nd level support)
- As a Support Engineer, you answer technical and specialist inquiries from customers about the MIC Global Trade Management (GTM) suite
- You forward urgent problems that require more in-depth knowledge to the relevant internal teams and colleagues
- Mapping customer requirements to application functionality, identifying gaps, creating program specifications and defining test cases are also your tasks
- You document knowledge in the form of technical notes and articles in the knowledge database
- Further development after your training: You create workarounds when standard procedures have failed and analyze the source code of the MIC GTM application (Java, Oracle PL/SQL, SQL)
- Career opportunities: Senior Support Engineer, Application Operations Manager, etc.
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Responsibility Distribution
New Features
Maintenance, Bugfixing
Client Support
Documentation
Meetings
Our expectations of you
Education
- IT training (with/without degree)
Qualifications
- Good knowledge of JAVA, SQL and relational DB
- Good German and English (spoken & written)
- Service orientation and flexibility
- Independent and structured way of working
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 💰Team Budget for Free Use
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- ⚽️Tabletop Soccer, etc.
- 👨🏻🎓Mentor Program
- 🙂Health Care Benefits
- ♿️No Physical Barriers
- 🤫Relaxation Rooms
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🧳Relocation Support
- 🙅♂️No All-In Contracts
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🍼Day Care for Kids
- 🏖️Workation
More net
- 🛍Employee Discount
- 🎁Employee Gifts
- 👴🏻Company Retirement Provision
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 💰Bonus Commisions
- 🏝️Summer and Christmas Bonus
- 🚙Poolcar
- 🚎Public Transport Allowance
Food & Drink
Job Locations
Location Linz
Hafenstraße 24
4020 Linz
Austria
Location Salzburg
Jakob-Haringer-Straße 1
5020 Salzburg
Austria
Location Vienna
Gertrude-Fröhlich-Sandner Straße 2
1100 Wien
Austria
Location Hagenberg im Mühlkreis
Softwarepark 35
4232 Hagenberg
Austria
This is your employer
MIC Datenverarbeitung GmbH
Linz, North Klongtoey, Wattana, Col. Juárez, Delegación Cuauhtémoc, Southfield, Vancouver, Schaffhausen, Salzburg, Wien, Hagenberg, Erlangen, Antwerp
We automate Customs & Trade Compliance processes for multinational companies, ensuring that international trade regulations and agreements are complied with efficiently and safely. MIC is the world's leading provider of global Customs and Trade Compliance software solutions. Our software is used by over 800 customers in over 55 countries on six continents.
Description
- Company Size
- 250+ Employees
- Founding year
- 1988
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Internet, IT, Telecommunication, Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(5 Reviews)Culture
4.5Workingconditions
4.6Engineering
3.5Career Growth
4.1
Software Support Engineer
- Salary
- from 42.700 € Gross/Year
- Location
- Linz, Hagenberg im Mühlkreis, Vienna, Salzburg
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply