Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Lienz
- Working Model
- Onsite
Job Summary
In this role, you will handle 1st and 2nd level support tasks, process incident reports and service requests, assist users with hardware and software issues, and document processes in the service management tool.
Your role in the team
- As an employee in the IT Service Desk, you will gradually take on responsibilities in supporting our IT infrastructure and systems, under the guidance of a Senior System Technician.
- You support the IT and the business units / Key Users in the context of the implementation of IT Service Management and take on the role of Service Desk Analyst.
- Acceptance, classification, and processing of fault reports as well as service requests in 1st and 2nd level support in the area of IT infrastructure.
- Analysis and resolution of hardware and software issues as well as technical consulting and support for users.
- Support, monitoring, maintenance, and further development of internal as well as cloud-based IT systems and applications.
- Documentation of all inquiries, solutions, and processes in the Service Management Tool.
- Support of branches with IT transitions, rollouts, and migrations - both remotely and on-site.
- Participation in the optimization of IT services, support processes, and the knowledge base.
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Our expectations of you
Education
- Completed education in the IT field (HTL, apprenticeship, or similar).
Qualifications
- Solid IT skills (including networks, security, Microsoft standard software).
- Outgoing personality towards users.
- Good comprehension skills, independent as well as structured and analytical working methods.
- Good German and English skills, both written and spoken.
- Teamwork and communication skills.
- High motivation and commitment as well as willingness to learn.
- Willingness to provide occasional on-site IT support at our branch offices.
- Class B driver's license.
Experience
- Possibly initial experience in a Helpdesk / Service Desk.
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What we offer
- Attractive product portfolio and collaboration with one of the most renowned high-tech companies in South and East Tyrol.
- Dynamic work environment, flat structures, and appreciative collaboration.
- Challenging role with a high degree of independence and scope for creativity.
- Long-term perspective and opportunities for professional development in an internationally successful company.
- The minimum gross salary is determined by the collective agreement of the electrical and electronics industry in its current version.
- The actual salary depends on professional experience and qualifications.
- Highly flexible working time models to reconcile work, family, and private life.
- Meal and transportation allowance, free health promotion (e.g., own gym).
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Durst Austria GmbH
Durst is a leading manufacturer of industrial digital printing machines in the fields of large format, label, textile, ceramic and packaging printing. We develop our products entirely in-house, manufacture them at our headquarters in Brixen and Lienz, and then sell them to customers all over the world.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.4
Workingconditions
4.0Career Growth
2.6Engineering
3.1Culture
4.0
IT Service Desk Employee
- Location
- Lienz
- Working Model
- Onsite
- Diversity
- Open for all genders
