Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 49.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT requests through a ticketing system, perform initial error analyses, and solve hardware and software issues. You will set up user accounts and assist in rollouts and system testing within the team.
Job Technologies
Your role in the team
- Acceptance, processing, and documentation of IT requests via ticketing system.
- Initial error analysis and troubleshooting of hardware and software issues.
- Escalation of complex issues to the second-level support.
- Support with questions regarding Office applications, communication services, network access, etc.
- Setup and management of user accounts, workstation systems, and mobile devices.
- Participation in rollouts, maintenance work, and system tests in close collaboration with the team.
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Our expectations of you
Education
- Completed technical education in computer science or a comparable field, as well as knowledge of current developments in this area of activity.
Qualifications
- IT Support / Helpdesk, ideally complemented by basic expertise in ITIL and project management.
- Management and support of work systems including software distribution in environments with more than 50 employees.
- Basic knowledge of MS Active Directory and MS 365 Cloud.
- Linguistic & communicative strength - You possess excellent German and English skills as well as the ability to convey complex matters understandably.
- Technology affinity & self-responsibility - You are open to innovative technologies and bring an independent, solution-oriented work approach.
- Team player with drive - strong communication skills and team spirit, as well as helpfulness, are just as natural to you as your analytical thinking and commitment to secure digital infrastructures.
Experience
- Comprehensive experience and the interest in continuously deepening your knowledge - especially in the following areas:
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Rundfunk und Telekom Regulierungs GmbH
Wien
The Austrian institution responsible for regulating media, telecommunications and postal services is the Rundfunk und Telekom Regulierungs-GmbH (RTR). They also manage the KommAustria, TKK, and PCK agencies.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Media, Publishing
IT First Level Support
- Salary
- from 49.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
