Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you will manage telecommunications software such as Cisco CUCM and UCCE, handle 2nd level support, manage SIM cards, and optimize call flows. Night shifts for maintenance are part of your responsibilities.
Your role in the team
- You are responsible for managing our telecommunications software, including Cisco CUCM, Cisco UCCE (Contact Center), UCRelay (switching software), and the Mailbox Manager, as well as activating and managing SIM cards. This also includes setting up direct dial numbers, service numbers, and devices, such as softphones (VoIP).
- In 2nd Level Support, you handle inquiries from our employees via the ticket system "Jira," enjoying communication with colleagues and partners.
- To ensure smooth daytime operations, maintenance work is regularly carried out at night. You are also willing to occasionally take on night shifts for this purpose.
- Together with the specialist departments, such as our call center, you will further develop call flows and use your technical knowledge to make the systems efficient and user-friendly. In doing so, you always keep the big picture in mind and are able to adopt different perspectives.
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Our expectations of you
Education
- You possess technical know-how, particularly in the field of telephony, and ideally have gained relevant professional experience. A technical education (apprenticeship, HTL) is an advantage.
Qualifications
- Clear and friendly communication with colleagues and partners is a matter of course for you and promotes positive collaboration.
Experience
- Thanks to your experience, you can accurately assess the urgency of issues and set priorities to respond flexibly and efficiently to changing requirements.
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Benefits
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This is your employer
ÖAMTC
Wien
The Austrian Automobile, Motorcycle, and Touring Club is a traffic club that functions as an nonpartisan, nonprofit organization committed to supporting and representing mobile people.
Description
- Founding year
- 1946
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
System Engineer
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
