Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 41.425 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Telephone support for LectureTube and related services
- Central contact person in our user helpdesk for incidents, service requests and problems
- Support with lecture hall support for LectureTube
- Processing and documentation of inquiries, analysis of the cause of faults and problem solving
- Creation and maintenance of (user) documentation
- Independent conception and ongoing implementation of training courses for TU members
- Maintenance of the IT internal knowledge base
- Participation in the software engineering process
- Configuration and programming of HS touch panels
- Processing LectureTube recordings using Opencast workflows
- Management and maintenance of the processing pipeline in LectureTube (Opencast)
- Remote maintenance of LectureTube recording units
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Our expectations of you
Qualifications
- Solid technical understanding
- Ideally familiar with video management systems
- Very good written and spoken German and English skills
- Customer and service orientation
- Know-how in creating graphic and structural documentation
- Ideally knowledge of online learning tools such as Moodle
- Digital skills and analytical skills
- Organisation and planning/project management
- Willingness to innovate and share information
- Resilience and resource orientation
- Customer orientation
- Willingness to take responsibility and initiative
- Self-reflection and willingness to develop
- Professionalism, communication skills, empathy and willingness to resolve conflicts
- Willingness to cooperate and ability to work in a team
- Diversity sensitivity
Experience
- Experience in support (1st and 2nd level support) and ticket systems (Jira, Redmine, etc.)
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
Location Vienna
Austria
This is your employer
Technische Universität Wien
Wien
Since more than 200 years, research, teaching and learning have been taking place at the Vienna Technical University under the motto "Technology for people." The TU Vienna has developed into an open university where discussions take place, opinions are represented and arguments are heard.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
Technical Support Opencast
- Salary
- from 41.425 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
