Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Villach, Innsbruck, Pfarrwerfen, Sankt Johann im Pongau
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle customer requests via Atlassian Service Desk and conduct API tests, while closely collaborating with development and product management during project execution.
Job Technologies
Your role in the team
- Ticket support via Atlassian Service Desk: analysis, classification, prioritization, and structured resolution of customer inquiries.
- Direct communication with clients and interface partners via the ticket system (written, traceable, documented).
- 1st- and 2nd-level support for our software solutions including API management platform.
- Conducting API tests (e.g., with Postman) and supporting interface integrations.
- Monitoring of services, dashboards, and alerts, and coordination of measures.
- Support in coordinating the implementation of new modules and features.
- Creating release notes, customer documentation, and internal documentation.
- Ensuring the timely and efficient execution of projects.
- Collaboration with Development & Product Management, especially in escalations and new requirements.
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Our expectations of you
Qualifications
- Knowledge in handling Atlassian tools (Jira, Confluence) or common ticketing systems.
- Basic Technical Understanding: REST APIs, JSON, HTTP status codes, Authentication (API Keys, OAuth).
- Analytical thinking & structured working style.
- Customer- and solution-oriented thinking with a high level of service orientation.
- Enjoyment of communication and documentation (especially written).
- Teamwork skills, but also the ability to work independently.
Experience
- Professional experience in IT support/project environment.
- Experience with Postman or comparable API testing tools.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Villach
Kärnten
Austria
Location Innsbruck
Tirol
Austria
Location Sankt Johann im Pongau
5600 Salzburg
Austria
Location Pfarrwerfen
5452 Salzburg
Austria
Topics that you deal with on the job
This is your employer
feratel media technologies AG
Villach, Pfarrwerfen
As a comprehensive provider of tourism solutions with around 180 employees and staff members, locations in Austria, Germany, Switzerland, Italy, Belgium, the Netherlands, Spain, Czech Republic. Slovakia Bulgaria and the USA and Japan feratel media technologies AG concentrates on three key areas: telecommunications. information and reservation systems as well as media.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employee Support & Project Management
- Salary
- from 3.000 € Gross/Month
- Location
- Villach, Innsbruck, Pfarrwerfen, Sankt Johann im Pongau
- Working Model
- Hybrid, Onsite
