Level: Experienced

Job Field: IT, Support, Project

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 45.738 € Gross/Year

Location: Reutte

Working Model: Hybrid, Onsite

Job Summary

In this role, you are responsible for the operation and development of the project management tool "Clarity", supporting users, managing incidents, and coordinating requirements and training sessions.

Job Technologies

JIRA

Your role in the team

As an IT Product Owner and central support responsible (m/f/d) for our project management tool "Clarity," you ensure both the continuous development and the smooth operation of the system.
You provide daily support to our users and develop the tool in close coordination with the business, simultaneously advancing it strategically and according to needs.
Incident Management (2nd Level Support): Classification, prioritization, handling, and technical documentation of incidents within defined SLAs.
Escalation Management (3rd Party Support): Forwarding complex issues or disruptions to our external service provider, including monitoring the progress of resolution and quality of solutions, proactively informing end users, as well as creating and maintaining technical documentation.
Requirements Management: Evaluation, prioritization, and coordination of requirements implementation, including preparation of user stories for our external service provider.
Independent implementation of simple requirements.
Technical and professional consulting within the scope of User Empowerment as well as the conduct of training sessions.

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Our expectations of you

Education

Completed training or retraining in the IT sector or a comparable qualification.

Qualifications

Proficient in handling ticketing systems (e.g., Jira).
Strong communication skills and a high customer orientation.
Good German and English language skills, both written and spoken.

Experience

Initial professional experience in support and/or system development is desirable.

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What we offer

Participation in a modern, internationally operating family business characterized by innovation and sustainability.
Intensive onboarding and opportunities for further training in internal or external training centers.
Regular IT congress with your international colleagues.
A respectful Umgang, a relaxed environment, flexible working hours, and the possibility to work partly remotely are selbstverständlich for us.
Legally required notice for employment in Austria: Minimum salary according to the IT collective agreement (ST1) € 45,738 gross per year on a full-time basis and with 14 salaries. The actual amount will be determined in a joint discussion. The further salary development depends on individual progress.