Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
IT Service Management is your world and you want to actively shape processes? If you enjoy designing ITSM processes efficiently and further developing a user-friendly ITSM tool, then you are exactly right with us!
- Continuous development, configuration, and maintenance of our ITSM solution with a focus on user-friendliness and efficiency.
- Management and optimization of IT service processes in accordance with ITIL standards
- Responsibility for the structured documentation of ITSM processes
- Coordination of new requirements as well as new solutions and processes in ITSM with the business units
- Planning and coordination of implementation in collaboration with all relevant stakeholders, including external service providers.
- Conducting training sessions for employees on ITSM processes and supporting application users in daily operations.
- Coordination and communication with various departments and staff units
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Our expectations of you
Qualifications
- ITIL Practice Manager certification is an advantage to ensure high service quality.
- Analytical thinking and strong organizational skills
- Team spirit, strong communication skills, and a desire to develop yourself further
Experience
- Experience in IT service management and the implementation of efficient service processes.
- Experience with Matrix42 as an ITSM tool as well as knowledge of JavaScript, PowerShell, SQL (advantageous)
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Benefits
Work-Life-Integration
Job Locations
Location Vienna
Austria
This is your employer
VERKEHRSBUERO HOSPITALITY
We want to contribute to our guests' beautiful memories. With our brands in the hospitality, MICE, camping and hostel sector, we bundle friendliness, openness and competence.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Hotel and Restaurant Industry, Tourism
IT Service Manager
- Location
- Vienna
- Working Model
- Hybrid, Onsite
