Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.175 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take ownership of escalated technical tickets, analyze issues across backend services and MSSQL databases, and collaborate closely with Engineering and QA to resolve integration challenges.
Job Technologies
Your role in the team
- Take ownership of escalated technical tickets, performing thorough root-cause analysis and delivering end-to-end resolution.
- Investigate issues across backend services, APIs, integrations, and the MSSQL database layer.
- Read and analyze source code (C#) to identify defects, support debugging activities, and validate fixes.
- Reproduce issues in internal environments, gather diagnostics, and coordinate with Engineering, QA, and DevOps on resolutions.
- Support customer system integrations and AP workflows connected to ERP/SAP environments.
- Prepare structured defect reports, contribute to product improvements, and follow changes through deployment.
- Identify recurring issues and drive continuous improvement through documentation, knowledge sharing, and internal tools/automation.
- Maintain clear communication with customers and internal stakeholders while ensuring SLA adherence and service excellence.
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Our expectations of you
Qualifications
- Ability to read (and debug would be considered a plus) source code (preferably C#) and collaborate effectively with product and engineering teams.
- Solid understanding of enterprise IT environments, SaaS architectures, APIs (REST/SOAP), and database-driven applications.
- Vertrautheit mit Service-Management- und Ticketing-Tools (Jira, Confluence, etc.).
- Excellent communication skills in both English (German is a plus).
- Customer-centric mindset with the ability to manage complex escalations professionally and calmly.
- Strong analytical, problem-solving, and structured troubleshooting skills.
Experience
- Strong experience in software or technical support, technical operations, or engineering support roles.
- Hands-on experience with relational databases, ideally MSSQL.
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Benefits
Work-Life-Integration
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Job Locations
Topics that you deal with on the job
This is your employer
Springtime Technologies GmbH
Mödling
Springtime GmbH has developed and operates a global web platform for automated processing of business documents. Expert knowledge in the areas of artificial intelligence and cloud computing is the basis for success in 40 countries.Since 2004, Springtime GmbH has been running the international 24/7 service platform Invoicetrack, which today is used by more than 20,000 users from 28 countries daily.
Description
- Company Size
- 1-49 Employees
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Workingconditions
3.8Career Growth
2.4Engineering
2.0Culture
2.2
Technical Support Engineer
- Salary
- from 3.175 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
