Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 52.197 € Gross/Year
- Location
- Bergheim
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle second-level support requests, assist global software rollouts and training, and create and maintain documentation for PALSOFT programs.
Your role in the team
- Contact person in the department and second-level support for global software inquiries.
- Support in the global rollout of software and update packages as well as license management for PALSOFT programs.
- Creation, translation, and maintenance of software documentation.
- Conducting software training sessions and software installations.
- Collaboration with technical customer support and feedback for the further development of the service software.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed education (e.g., high school diploma, vocational school, etc.) with a focus on IT/computer science.
Qualifications
- Solid knowledge of software systems, troubleshooting, and IT infrastructure; technical knowledge of PALFINGER products and their control systems is an advantage.
- Strong problem-solving skills, a proactive attitude, an eye for detail, and the ability to independently resolve complex technical issues.
- Excellent German and English language skills, both written and spoken.
Experience
- Experience in technical support, customer service, or a similar helpdesk role, ideally at a second-level.
This text has been machine translated. Show original
Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
Location Bergheim
Lamprechtshausener Bundesstr. 8
5101 Bergheim
Austria
This is your employer
Palfinger
Bergheim
The technology and engineering company PALFINGER is the world's leading supplier of innovative crane and rigging solutions. Based on its four strategic pillars – innovation, internationalization, flexibility, and PALFINGER 21st – the company is shaping the future of the industry together with customers, partners, and employees.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.6
Workingconditions
4.0Engineering
3.6Career Growth
3.6Culture
3.5
Global Technical Support Specialist Level 2
- Salary
- from 52.197 € Gross/Year
- Location
- Bergheim
- Working Model
- Hybrid, Onsite
