Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.900 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist customers with technical inquiries, resolve software and integration issues, handle support requests, and collaborate closely with product and engineering teams to address complex technical challenges.
Job Technologies
Your role in the team
- Act as the first point of contact for technical customer issues.
- Troubleshoot, diagnose, and resolve software and integration issues.
- Close collaboration with Engineering, Product, and Customer Success to escalate and resolve complex issues.
- Handle incoming support requests via chat, email, and ticket systems, ensuring timely and professional responses.
- Assist clients with integration into third-party systems (such as Property Management Systems (PMS) and communication tools and platforms like Meta Business Suite or email integrations).
- Continuously improve our knowledge base, technical documentation, and support processes.
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Our expectations of you
Qualifications
- Solid understanding of APIs, web technologies (HTTP, REST, JSON), and troubleshooting software issues.
- Negotiation-level proficiency in German and English.
- A logical, structured approach to problem-solving with a customer-oriented mindset.
- Familiarity with CRM systems, ticketing tools, and cloud platforms.
Experience
- At least 2 years of experience in technical support, engineering support, or a related field (experience in SaaS and/or messaging services is a big plus!).
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Benefits
Work-Life-Integration
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Job Locations
Topics that you deal with on the job
This is your employer
chatlyn GmbH
Wien
chatlyn GmbH is an innovative company specializing in AI-based SaaS solutions for the hospitality industry. With automated guest communication, it enhances efficiency and customer satisfaction in hotels and hospitality businesses.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Hotel and Restaurant Industry, Tourism
Technical Support Engineer
- Salary
- from 42.900 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
