Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.269 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Your role in the team
- Developing, implementing, and executing the service strategy for Green Hydrogen together with the Power2X offering to achieve revenue and sustainable growth for the division.
- Implementing the agreement management concept.
- Aligning the concepts with our technology and modular engineering offering.
- Shaping the service organization globally leveraging the existing manufacturing and service setup.
- Streamlining processes for technical service including warranty services.
- Implement the digital solution for the Green Hydrogen Performance Centers.
- Customer Service Management: Address complaints and inquiries promptly to ensure satisfaction.
- Ensure the team is keeping and exceeding the commitments on the Long Term Service Agreements.
- Service Delivery: Manage after-sales services for timely, quality service.
- Process Improvement: Enhance service delivery and efficiency.
- Remote Operation Center Oversight: Implement center per ANDRITZ standards.
- Lead the development and digitalization of the remote services strategy.
- Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices.
- Performance Monitoring: Measure and improve service performance via KPIs.
- Compliance: Ensure adherence to policies, standards, and regulations.
- Resolve operational, manufacturing, and service issues to reduce costs and delays.
- Review operational results regularly to achieve business objectives.
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Our expectations of you
Education
- Technical degree/education in a relevant field.
Qualifications
- Very good level of English both in writing and speaking, German is a plus.
- Exceptional interpersonal skills with a proven ability to build strong relationships.
- A customer-focused and people-oriented approach with a strong emphasis on collaboration.
- Excellent organizational skills and the ability to prioritize and manage multiple tasks effectively.
- Outstanding communication skills, both internally and externally.
- Willingness to travel up to 10-15% of the time.
Experience
- Minimum of 5 years of experience in managing teams, preferably in service-oriented roles.
- Demonstrated problem-solving abilities and experience in operational management.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
ANDRITZ-GRUPPE
Graz, Wien, Linz
ANDRITZ is one of the world's leading suppliers of equipment and services for water power plants, pulp and paper mills, metal processing industries, municipal and industrial solid-liquid separation technology, animal feed production,and biomass pelletizing.
Description
- Company Size
- 250+ Employees
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Power Sector, Economy, Engineering Industry
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.8
Career Growth
4.0Culture
0.0Engineering
3.0Workingconditions
4.5
Global Service Operation Manager - Digital & Technical Service
- Salary
- from 4.269 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
