Job
- Level
- Experienced
- Job Field
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for customer inquiries about our software solutions, analyze issues, collaborate with global support on solutions, and assist the field sales team.
Job Technologies
Your role in the team
As a Software Support Specialist, you are the first point of contact for our customers regarding technical questions and issues related to our software solutions - especially our device management program ON!Track.
You work closely with the global support team and our field service colleagues, actively contributing to the improvement of the customer experience.
Your scope of responsibilities includes:
- Acceptance, analysis, and classification of customer inquiries and disturbances
- Telephone consultation on web and app solutions as well as hardware components
- Collaboration with the global support team to find solutions
- Support of the field service with complex customer issues
- Assumption of special tasks for the further development of our support processes
- Contract management in SAP and Salesforce as well as processing of Customer Care Notes (CCN)
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Our expectations of you
Education
- Completed training in the IT sector or commercial training with a high IT affinity.
Qualifications
- Enjoyment in direct customer contact and solution-oriented communication
- Technical understanding and the ability to explain complex IT issues clearly
- Excellent communication skills in German and English
Experience
- Experience in Customer Support or Customer Success Management, ideally in a software context.
- Experience with web applications, operating systems, and browsers
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🅿️Employee Parking Space
- 🏝Extra Holidays
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
Food & Drink
More net
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Hilti Austria
Wien
For 80 years, we have been developing and delivering cutting-edge products, technologies, and services to the construction industry as a Liechtenstein-based company. With 30,000 employees in 120 countries around the world, we inspire our customers every day with our solutions that offer superior value.
Description
- Company Size
- 250+ Employees
- Founding year
- 1941
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Construction, Real Estate, Building Services
Software Support Specialist - Customer support for digital solutions
- Location
- Vienna
- Working Model
- Hybrid, Onsite
