Job
- Level
- Experienced
- Job Field
- Software
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 58.000 to 60.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- The position is responsible for supporting Greentube's gaming system components in Staging and Production environments, with a focus on ensuring that Greentube provides adequate product support to internal and external teams who rely on proprietary software that Greentube develops.
- This includes Games Integration, Games Delivery, Core Operations Engineering, Technical Account Management, and Administration Systems like Gamebase Admin, and many others.
- Additionally, delivers 2nd level support to all company internals as well as external B2B partners.
- The focus of a Games Operations Engineer is to ensure a smooth working system.
- Additionally, this position will ensure specific improvements to our existing systems in order to raise the service level, and to deploy our games and maintain them over their lifecycle.
- Troubleshoot application problems.
- Diagnose and solve games and software related incidents/problems.
- Provide exceptional service support to the business.
- Provide solution(s)/workaround(s) to incidents and problems.
- Contribute to policies, processes, and procedures.
- Work to SLA thresholds for incidents, requests, and problems.
- Learn and improve their skills on the systems and technologies we are using.
- Contribute to improving the systems we work with.
- A proactive approach to implementing smaller tools to support time-consuming monotone tasks.
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Our expectations of you
Qualifications
- Knowledgeable in one+ programming language.
- Very good communication skills and a passion for helping people.
- Very good knowledge of English, both spoken and written.
- Stress-resistant and self-driven.
- Willing to continuously develop and learn.
Experience
- Min. of 2 years of solid work experience in software support.
- Experience with SQL querying.
- Experience with API troubleshooting.
- Experience with release management.
- Experience with documentation related work.
- Experience with a ticketing system.
- Experience with a knowledge management system.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
Location Vienna
Wiedner Hauptstraße 94
1050 Wien
Austria
Topics that you deal with on the job
This is your employer
Greentube Internet Entertainment Solutions GmbH
Raaba-Grambach, Wien
Greentube is a global leader in online and mobile gaming, offering innovative solutions that set the standard for the industry. With more than two decades of experience, Greentube has become the go-to provider for gaming excellence.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Workingconditions
4.3Engineering
3.0Culture
4.0Career Growth
3.0
Games Operations Engineer
- Salary
- 58.000 to 60.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
