Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.200 to 3.100€ Gross/Month
- Location
- Klagenfurt, Salzburg, Graz, Wels, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will address customer inquiries and issues, perform technical troubleshooting, and collaborate closely with various support groups to resolve hardware and software problems.
Your role in the team
- Initial recording of customer inquiries and fault reports.
- Technical support, troubleshooting, and problem resolution in hardware and software.
- Communication and collaboration with the various support groups within the company.
- Creation and updating of operational and system documentation.
- Support with maintenance and escalation management.
- Ensuring process compliance and customer satisfaction.
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Our expectations of you
Education
- Completed IT education (apprenticeship/HTL/Hak/HLW) is an advantage.
Qualifications
- Technical understanding and solution-oriented thinking.
- Polite, customer-oriented communication – even in stressful situations.
- Strong team skills and enjoyment in a communicative role.
- Proficiency in spoken and written English is an advantage.
Experience
- Experience in IT end-user support is desirable.
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Benefits
More net
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
x-tention Informationstechnologie GmbH
Klagenfurt Am Wörthersee, Graz, Salzburg, St. Peter In Der Au, Wels, Wien
Our company provides expert consultation, software development, and operational management for information systems in the health care and social services industries—from large hospitals to smaller organizations.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)3.9
Workingconditions
4.0Culture
3.9Career Growth
4.2Engineering
3.5
Service Desk Agent
- Salary
- 2.200 to 3.100€ Gross/Month
- Location
- Klagenfurt, Salzburg, Graz, Wels, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
