Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 53.200 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this role, you lead the IT-ServiceDesk team, enhance service processes, gain insight into ITSM systems, while prioritizing requests and managing escalations.
Job Technologies
Your role in the team
- You lead our IT Service Desk team (hotline, first-level support, request management) both technically and organizationally, ensuring clear processes, a positive atmosphere, and professional development.
- You ensure that inquiries are resolved quickly and efficiently - prioritization, escalations, and service quality (adherence to SLAs) are your responsibilities.
- You develop our IT service processes further and bring fresh momentum to our ITSM system.
- You analyze numbers, reports & feedback to continuously improve the quality of our services.
- You contribute to the development and operation of our ISMS.
- You work closely with colleagues from IT security, networking, ERP, and data centers — because good IT only works as a team.
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Our expectations of you
Education
- A completed IT training and experience in IT service or IT operations.
Qualifications
- ITIL know-how and practical experience with ITSM systems (e.g., OTRS, ServiceNow, Jira, etc.).
- Very good German, English skills, and interest in IT security (ISMS - e.g., ISO 27001).
Experience
- Leadership experience or the motivation to grow into this exciting responsibility.
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Benefits
Work-Life-Integration
More net
Job Locations
Topics that you deal with on the job
This is your employer
Saubermacher Dienstleistungs AG
Feldkirchen Bei Graz
The Saubermacher Service Ltd. was founded in 1979 and is Austria's leading private waste disposal and recycling company. Currently, 3,050 employees are employed in eight different countries and over 42,000 customers as well as 1,600 municipalities are serviced.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Team Leader IT Service Desk & Service Management
- Salary
- from 53.200 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
