Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.794 € Gross/Month
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for staff IT inquiries, address support requests, coordinate with external IT service providers, and manage our IT infrastructure and hardware inventory.
Job Technologies
Your role in the team
- First Level Support: Contact person for employees regarding IT questions and issues (hardware and software), resolving simple inquiries and problems, forwarding complex cases to external IT service providers.
- Interface with external IT service providers: Coordination and communication with our IT partners.
- Internal interface: close collaboration with staff units regarding projects, evaluations, IT interfaces, and networking with operational competence groups.
- Device Management: Organization, setup, and distribution of IT infrastructures (company laptops, smartphones, monitors, printers, tablets, ...) during onboarding and offboarding of employees, as well as replacement of defective devices.
- IT inventory management: Maintenance and administration of hardware stock.
- Software Implementation: Consulting for New Tools.
- Website backend maintenance: management and updating of our Typo3 website (backend).
- Document Management: Creation and management of mail merge documents in Microsoft Word as well as fillable PDF forms.
- Digitalization: Advising management on digital transformation issues and the implementation of new tools and processes.
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Our expectations of you
Education
- A relevant qualification in the IT field or experience in IT support and collaboration with external service providers.
Qualifications
- Excellent self-organization skills.
- Structured working method.
- Resilience.
- Accuracy.
- Good communication skills.
- Proficient in Microsoft Office, especially Word and Access.
- SQL knowledge is an advantage.
- Basic knowledge in maintaining Content Management Systems, ideally Typo3.
- Confidentiality and willingness to continue education.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
MAG Menschen und Arbeit GmbH
MAG Menschen und Arbeit GmbH is a company specializing in supporting job seekers and businesses in Lower Austria. Founded in 2020, MAG offers comprehensive services in professional integration, particularly for people over 50, young adults without work experience, and long-term unemployed individuals.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting