Logo MAG Menschen und Arbeit GmbH

IT support employees

Job

  • Level
    Experienced
  • Job Field
    IT, Support, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 2.794 € Gross/Month
  • Location
    St. Pölten
  • Working Model
    Hybrid, Onsite
  • Job Summary

    In this role, you will be the first point of contact for staff IT inquiries, address support requests, coordinate with external IT service providers, and manage our IT infrastructure and hardware inventory.

    Job Technologies

    Your role in the team

    • First Level Support: Contact person for employees regarding IT questions and issues (hardware and software), resolving simple inquiries and problems, forwarding complex cases to external IT service providers.
    • Interface with external IT service providers: Coordination and communication with our IT partners.
    • Internal interface: close collaboration with staff units regarding projects, evaluations, IT interfaces, and networking with operational competence groups.
    • Device Management: Organization, setup, and distribution of IT infrastructures (company laptops, smartphones, monitors, printers, tablets, ...) during onboarding and offboarding of employees, as well as replacement of defective devices.
    • IT inventory management: Maintenance and administration of hardware stock.
    • Software Implementation: Consulting for New Tools.
    • Website backend maintenance: management and updating of our Typo3 website (backend).
    • Document Management: Creation and management of mail merge documents in Microsoft Word as well as fillable PDF forms.
    • Digitalization: Advising management on digital transformation issues and the implementation of new tools and processes.

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    Our expectations of you

    Education

    • A relevant qualification in the IT field or experience in IT support and collaboration with external service providers.

    Qualifications

    • Excellent self-organization skills.
    • Structured working method.
    • Resilience.
    • Accuracy.
    • Good communication skills.
    • Proficient in Microsoft Office, especially Word and Access.
    • SQL knowledge is an advantage.
    • Basic knowledge in maintaining Content Management Systems, ideally Typo3.
    • Confidentiality and willingness to continue education.

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    Benefits

    Work-Life-Integration

    Job Locations

    Map of company locations
    • Location St. Pölten

      Location St. Pölten

      Niederösterreich

      Austria

    This is your employer

    MAG Menschen und Arbeit GmbH

    MAG Menschen und Arbeit GmbH

    MAG Menschen und Arbeit GmbH is a company specializing in supporting job seekers and businesses in Lower Austria. Founded in 2020, MAG offers comprehensive services in professional integration, particularly for people over 50, young adults without work experience, and long-term unemployed individuals.

    Description

  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Consulting
  • Logo MAG Menschen und Arbeit GmbH

    IT support employees

    Salary
    from 2.794 € Gross/Month
    Location
    St. Pölten
    Working Model
    Hybrid, Onsite

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