Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Salary
- from 3.030 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In your role, you handle 1st-level support requests, analyze issues, and prioritize them for escalation to 2nd-level support or external partners. You document all inquiries in our ticketing system.
Job Technologies
Your role in the team
- You are part of a collegial, experienced team that provides 24/7 technical 1st-level support to ensure secure and stable IT operations.
- In your role, you respond to alerts from monitoring or handle telephone and written incident reports at the first level, coordinating the processing.
- Specifically, you analyze the possible cause and impact of the fault report, prioritize it, and pass it on to the 2nd level or external partners for troubleshooting.
- You process and document all requests in our central ticketing system.
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Our expectations of you
Education
- You have completed technical training (HTL/apprenticeship/vocational school) and/or relevant professional experience in 1st Level Support or IT Service Desk.
Qualifications
- You are dedicated, helpful, and communicative.
- Target-oriented, reliable, and precise work characterizes you.
- With your quick comprehension, you adapt well to new subject areas.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Job Locations
This is your employer
ASFINAG
Klagenfurt, Wien
ASFINAG was founded in 1982 and is a company of the federal government. Our responsibilities include planning, financing, building, maintaining, operating and charging for 2200 kilometers of Autobahnen and Schnellstraßen.
Description
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Construction, Real Estate, Building Services
IT Service Desk Agent
- Salary
- from 3.030 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
