Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 2.473 to 3.063€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle customer inquiries in Italian, German, and English, assisting with technical issues by creating trouble tickets and coordinating with 2nd level support.
Your role in the team
- You are the first point of contact for our clients.
- You handle customer inquiries via phone, email, and chat in Italian, German, and English.
- You assist with resolving technical issues.
- Act as an interface between the clients and the 2nd level support.
- Thereby, you create and forward trouble tickets.
- Assist in maintaining our knowledge database.
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Our expectations of you
Education
- Relevant IT education (IT/Computer Science apprenticeship, HTL/technical school in network technology, or similar) or experience in Customer Care or IT Support is preferred.
Qualifications
- Career changers (hospitality, gastronomy, translation/interpreting, or similar) with a strong IT affinity are very welcome - we will train you if you bring motivation!
- You speak German and Italian fluently (C1 level).
- You enjoy helping people and solving problems.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
PIDAS Österreich Gesellschaft m.b.H.
Graz
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter - Italian
- Salary
- 2.473 to 3.063€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
