Job
- Level
- Experienced
- Job Field
- IT, Support, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Leonding
- Working Model
- Hybrid, Onsite
AI Summary
You analyze customer feedback and develop solutions for product optimization, support testing of new updates, assess app features, and manage support tickets for efficient processes.
Job Technologies
Your role in the team
- You are the central interface between our clients, support, and product development.
- You play a key role in continuously optimizing our product.
- You analyze customer feedback and develop solutions to continuously improve our product.
- You actively support testing and acceptance of new product updates and ensure that issues are resolved sustainably.
- You analyze existing app features in terms of user-friendliness and work on optimizations in configuration and application.
- Together with the team, you work on efficiency measures for the entire support and build a knowledge management system.
- Additionally, you are responsible, together with the team, for the independent and prompt processing of incoming tickets. This includes the analysis, classification, and resolution of the issues.
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Our expectations of you
Qualifications
- Technical understanding and communication skills: comprehension of app development (iOS, Android), backend systems, APIs & databases – you don't need to be a developer, but you must be confident in communicating with our development teams.
- Problem-solving and proactive work approach: Ability to conduct in-depth analysis of technical issues and independently develop solutions.
- Customer orientation: Good sense of user needs.
- You foster an open feedback culture: You ensure quick and straightforward communication between Support, Development, and Product.
- Excellent German and very good English skills, both written and spoken.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🏠Home Office
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
Food & Drink
Job Locations
Location Leonding
Dr. Herbert Sperl Ring 3
4060 Leonding
Austria
Topics that you deal with on the job
This is your employer
hello again GmbH
Wien, Leonding
At hello again, we are dedicated to helping businesses keep their customers loyal and engaged through a simple digital solution. Our goal is to become the leading European provider of digital loyalty solutions. Through our tailored loyalty app with CRM capabilities, companies gain loyal and new customers while also driving more sales. We are proud that over 400 businesses have already come to rely on us as satisfied customers - and that number is continually growing every day!
Description
- Company Size
- 50-249 Employees
- Founding year
- 2017
- Language
- German, English
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Workingconditions
3.7Career Growth
4.0Engineering
4.1Culture
4.5
Technical Product Specialist
- Salary
- from 42.000 € Gross/Year
- Location
- Leonding
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply