Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- You will drive the implementation of key CRM projects and initiatives with a measurable impact on revenue, results, and customer loyalty for our Austrian Sky TV customer base.
- You will also be the interface to internal IT in all CRM topics and will be responsible for the conception and further development of our digital CRM customer journeys.
- Independent design and implementation of CRM projects with a commercial focus (churn reduction, ARPU increase, customer lifecycle optimization)
- Main contact for agile IT projects in the area of Customer Communications & CRM (e.g. request for new & further development of existing features)
- Review and implementation of projects from the Sky DACH Group
- Close cooperation with national and international cross-functional teams & stakeholders
- Design and further development of digital customer processes on the web and on our Sky set-top boxes in close cooperation with UX and content teams
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Our expectations of you
Education
- You have a completed business degree in marketing, project management or a comparable qualification
Qualifications
- Ideally, you have a strong understanding of customer journeys, digital customer processes and their optimization, and business cases are also no stranger to you.
- Your working style is independent, structured and results-oriented and you enjoy working with different personalities - you have many threads coming together
- Strong communication skills and team spirit as well as very good written and spoken German and English skills complete your profile
Experience
- You have already gained at least 3 years of relevant professional experience in demanding projects in the CRM environment with a commercial focus
- You already have experience working with IT teams in an agile setup and in using Jira and Confluence
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Benefits
Work-Life-Integration
Job Locations
Location Vienna
Austria
This is your employer
SKY Österreich GmbH
With 24 million customers across seven countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 31,000 employees help connect our customers with the very best of Sports, News, the arts and to our own local, original content. Following the success of Sky originals like Chernobyl, Patrick Melrose, Das Boot and Gomorrah we launched Sky Studios and now plan to more than double our investment in original drama and comedy over the next five years.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Sports, Leisure, Media, Publishing
CRM Project Manager
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
