Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle 2nd Level support inquiries, analyze IT issues in detail, and create user manuals and knowledge base articles. Additionally, you actively participate in IT projects.
Job Technologies
Your role in the team
- You handle 1st level support cases, analyze them in detail, and ensure sustainable troubleshooting.
- You record and process IT tickets and ensure the necessary follow-up.
- You are responsible for quick and competent problem analysis and troubleshooting (via phone, remote support, or email).
- Through your experience, you create user manuals and knowledge articles for our knowledge base.
- Additionally, you actively participate in diverse IT projects.
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Our expectations of you
Education
- You have completed training or have professional experience in the IT / computer science field.
Qualifications
- Your IT affinity and enjoyment in solving technical problems distinguish you.
- You are a communicative personality with a high level of service orientation.
- You work independently and possess a quick comprehension as well as out-of-the-box thinking.
- You enjoy learning and working with a versatile industry solution.
- You are a team player.
- You have knowledge in Microsoft Server and Client Operating Systems & MS Office.
- You have excellent German skills (C2) and at least rudimentary English skills in speaking and writing.
Experience
- Basic knowledge of SQL (experience with queries and database maintenance).
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Benefits
Work-Life-Integration
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
D.A.T.A. Corporation Softwareentwicklungs GmbH
Wien
The D.A.T.A Corporation AUTOMED has specialised in developing high-end software for radiology departments. Our software solutions are tailored specifically to the needs and demands of radiologists.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)4.4
Culture
5.0Engineering
3.6Workingconditions
4.4Career Growth
4.6
2nd Level Employee Support
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
